April 2013

Stephen Covey Is Gone, and I’m Not Feeling So Good Myself

I love Stephen Covey’s book, “The 7 Habits of Highly Effective People.”

Are You Ready for the Customer Touch – Anywhere It Happens?

How often does the image a company builds through advertising and marketing match its treatment of customers through less glamorous touchpoints, like pre-sales, contract negotiations, on-boarding and billing?

Leadership Lessons from an Unlikely Source

People pay hundreds, nay, thousands of dollars to gain leadership insights that will catapult their careers forward. If you like your wisdom wrapped in the wackiness promulgated by muscle-headed motivation speakers, you may end up spending thousands more treating the burns on your feet after a hot coal walk. But that’s another topic for another day.

Viral video isn’t just for water-skiing squirrels

One Saturday morning in June 2006, Stephen Voltz and Fritz Grobe posted a three-minute video online showing the two of them dropping 500 Mentos mints into 100 bottles of Diet Coke creating, in their words, “a miniature Bellagio fountain show.”