June 2019

Hard for you to say you’re sorry?

The inevitable customer crisis can become one of your best opportunities to deepen customer commitment — if you handle the failure properly.

Does Your Product Description Create a Guessing Game?

If you can’t clearly and succinctly explain how your product or service will help prospective buyers, can you seriously expect them to invest in you?

The Science Behind Successful Sales

When it comes to hiring, training, managing and coaching salespeople, there is actually a formula for success with some science behind it.

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