Help Desk Solution Gets Upgrade

IssueTrak has released Version 9 of its issue tracking, help desk, and customer service software, including several new features. Customers can now create customized issue screens for various departments and types of requests, as well as the ability to define terminology used for issue subjects, types, projects, locations/regions, and the knowledge base. Also, menus can now include links to other Websites, such as the company's Intranet.