Ignify Enhances Contact Center Platform

Ignify, a global CRM and ERP consulting firm, has introduced an enhanced Contact Center platform for Microsoft's CRM Call Center Agent Desktop. The new platform enables customer service agents utilizing Microsoft CRM to quickly prioritize incidents and escalate them for resolution. Ignify's Contact Center extension allows for the handling of greater client workloads by providing customer self-service capabilities; an integrated Agent desktop tying together different applications; and voice, chat, and CRM information.