I plead guilty to enjoying a cold beer or two, and I’ve watched with amazement as the decade-long bull market in the craft beer industry shows no signs of abating.
Service Strategies Corporation, a provider of training, career development, and certification programs for customer service and support, has released a new series of customer service training videos. The Service Impact! Series includes training videos on DVD, a facilitator guide, and other tools on CD-ROM. Among the topics covered by the DVD series are Credibility Through Honesty, Cross Cultural Communication, Dimensions of Service, Levels of Learning ,and The Angry Customer. They are available either as a complete set or by individual topic.