Paul Nolan is the editor of Sales & Marketing Management magazine.
According to Gallup, worker engagement ping-ponged in 2020. It's important for managers to be aware of some of the facts about worker engagement.
While it has widely been predicted that business travel will never return to pre-COVID levels, incentive travel — the concept of bringing groups of high-performers together to celebrate successes — could be a motivation tool that’s too effective to abandon.
Like everything else in the pandemic year, workplace recognition and managing teams for improved performance have been disrupted. In a virtual world, it’s harder to gauge team members’ needs, celebrate successes and make employees feel valued.
In 2013, Michael Patrick Smith, in his mid-30s at the time, moved from New York City to Williston, North Dakota, to find work in the oil fields of the Bakken Formation, which was then the epicenter of the fracking industry in North America. Smith, a theater major, playwright and musician, had no experience in that line of work, but he was dissatisfied with his office job and flailing at life in general.
Change and uncertainty have reshaped the revenue landscape. The best performing companies will be the ones that continuously adapt their revenue engines to capture new opportunities, as well as mitigate any downturns, says TMT Chief Commercial & Revenue Officer Raul Martinez.