Closers

The country, nay, the world, is anxious to see what happens on Nov. 3, 2020. But plenty will occur before and after an expected record number of U.S. voters head to the polls.

John R. Brandt

In his new book, “Nincompoopery: Why Your Customers Hate You — And How to Fix It,” John R. Brandt says managers are the key to squelching the corporate stupidity that drives customers crazy.

Managing in today’s multigenerational work force can be a minefield. Lindsey Pollak says the secret to success is like remixing a classic song.

Tom Fishburne

Tom Fishburne remembers sinking into the Sunday comics as an 11-year-old. After earning a master’s in business from Harvard and working for two decades in marketing with General Mills, Nestlé and other companies, he launched a new career by combining his hobby of cartooning with his professional experience.

Gitomer

Jeffrey Gitomer wants every sales professional to spend three months selling in New York City and tell him how that works out.

In their new book “Blitzscaling,” Angel investor Chris Yeh and LinkedIn co-founder Reid Hoffman say the first-mover advantage is a myth. It’s all about being first to scale.

Forecasting, it is said, is the art of saying what will happen, and then explaining why it didn’t. It may be a fool’s errand to predict what B2B marketing strategies will emerge in 2019, but trendwatching is an important skill for business leaders across all industries.

Didier Scaillet, chief executive officer of the Society of Incentive Travel Excellence (SITE) has worked for more than 25 years in the travel industry — 18 of those in executive positions with Meeting Professionals International (MPI). We caught up with him on holiday recently between hikes in the French Alps to discuss trends in the incentive travel industry. Chief among them is desire from participants to go beyond luxury and have a true lifetime experience.

As CEO of the Strategic Thinking Institute, Rich Horwath works with managers at companies such as FedEx, Google and L’Oreal to help them understand the importance of landing on a strategy that everyone in an organization understands and can work to achieve. Now, he has put those lessons into a graphic novel, “StrategyMan vs. The Anti-Strategy Squad.”

Annie Duke

Armed with a list of hands her brother scratched out on a napkin, Annie Duke cut her teeth in the world of poker at a daily game with a rogue cast of characters in Billings, Montana.

Brad Grossman

General Electric executive Beth Comstock called Brad Grossman “human CliffsNotes.” Oscar-winning Hollywood producer Brian Grazer found Grossman to be literally irreplaceable as his “cultural attache.” Grossman founded and operates Zeitguide, a company that uses e-newsletters, custom publishing and one-on-one coaching to keep business executives up to speed on the topics they need to know to stay ahead of the curve and the competition.

Scott Galloway

You certainly can’t judge a book by its cover. On the bookstore shelf, NYU business professor Scott Galloway’s “The Four: The Hidden DNA of Amazon, Apple, Facebook, and Google” appears to offer a reverent look at the giants of the tech industry.

Janet Sperstad

Janet Sperstad, program director of Meeting and Event Management at Madison College in Wisconsin, has spent her career working toward more purposeful meetings.

Marilyn

As the former chair and CEO of the global hotel and travel company Carlson, Marilyn Carlson Nelson has spent a lifetime helping companies enhance relationships with employees and clients through incentive travel experiences. We spoke with her recently about the power of travel to build strong bonds. A lot has changed in the travel industry over the past several decades, but Carlson says in many ways, the more things change, the more they stay the same.

Anthony Iannarino believes not only was Alec Baldwin’s portrayal of a sales manager in “Glengarry Glen Ross” brilliant, it was on target - sort of. The author, blogger and sales professor says “always be closing” is a mantra that makes sense when you look at it right.

Amy Groth

Downtown Project (DTP) is Zappos CEO Tony Hsieh’s effort to rebuild Downtown Las Vegas into the most community-focused large city in the world. He invested $350 million of his own money, started recruiting entrepreneurs in 2012 and put a five-year timeline on the project.

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