Aria Adds CRM Functionality

Aria Systems, a provider of on-demand and subscription billing solutions, has announced the addition of CRM functionality to its A+ Billing Platform. Aria's Active CRM component is an end-to-end solution for billing-related interactions, allowing customer service representatives to completely handle most billing inquiries—including refund requests, monetary disputes, and changes to service plans. Changes requested by customers or implemented by service representatives are automatically reflected in the billing system. CRM or accounting-based systems require additional steps to implement changes in the billing system.