Verizon Web Center Goes Voice-Only

Verizon Business is offering its Web Center service in a voice-only package. Web Center Voice is being marketed as a cost-effective capability for businesses to expand their customer contact operations without large capital investments. This new offering complements the existing IP Web Center service introduced in 2004. Unlike the original offering, which requires IP connectivity, customer contact agents using Web Center Voice can use a wired or mobile phone or Internet-connected PC to place and receive calls across the public switched telephone network or the Internet.