Six characteristics that will help determine whether any organization will prosper in the ultracompetitive customer experience landscape.
B2B salespeople are increasingly important as "journey orchestrators" who customize the buyer experience in ways that develop deeper relationships and greater customer loyalty.
B2B suppliers of the future will have to employ an omnichannel approach in order to maintain their relationships with customers.
Technology is changing not only the jobs being conducted and the training necessary for those jobs, but the manner in which we collaborate across teams.
More workers in the coming years are bound to choose entrepreneurial careers over traditional employment. Here's what that entrepreneurial mindset will mean for employers.
Brand impressions open or close doors, and sales reps will have an increased impact on what type of impression is made.
Younger workers are more concerned about getting sufficient training from their employer.
B2B customers are using more channels to make their buying decisions, and companies that enabled purchases through additional channels have gained market share.
Non-cash incentives and regular recognition are table stakes in a work world that is increasingly remote, actively disengaged and unafraid to set work boundaries.
In the 1991 movie “City Slickers,” the sage cowboy, Curly (Jack Palance), told the New Yorker, Mitch (Billy Crystal), that the secret of life...