Is your customer contact a group hug?
B2B sales force turnover continues to worsen, with total churn of 22.4 percent in 2015, significantly higher than the year before. The high cost...
The Holy Grail of Content Marketing – and When to Recommend It
With much of the business world abuzz about content marketing, smart marketers are taking stock of opportunities for their clients to use the power...
3 Reasons Why Millennials are the Best Sales Reps Ever
If you haven’t heard, Millennials have overtaken Baby Boomers in the workplace for the first time. And with this takeover has come an obvious...
Top Performers – November 2015
If you’ve read the cover story in this issue, you know that a holistic approach to workplace recognition is important to maximize a program’s...
Is there a place for the gold watch after 40 years?
Are your employees like a pit crew or an Olympic sailing team? The pit crew helps for a time, while you alone continue to...
Motivating Millennials: part common sense, part counter intuitiveness
There is a lot of discussion about how to manage and motivate Millennials in the workplace. Michael Fertik, an
Internet entrepreneur and author of “The...
The science behind achieving group goals
Good managers foster widespread support for team initiatives. Great managers develop precise plans to help their teams accomplish what they say they will. Using...
The high cost of ignoring a low-cost solution
A recent survey of financial services and insurance employees by Tinypulse, a company whose mission is to help businesses field engaged work forces, shows...
Cash is not king and other workplace award lessons
A key discovery from the survey of incentive program participants co-sponsored by the Incentive Research Federation and the Incentive Marketing Association is the importance...
More than a paycheck
Companies use non-cash incentives to drive performance in a way they don’t believe cash can. An additional benefit of these programs that should not be...
