Janelle Barlow, PhD, is an award-winning speaker, trainer, consultant and author who translates research into practical tools to improve customer service and complaint handling. She works with customer service representatives, managers and entire companies, both nationally and internationally, to help them recover and retain customer loyalty. She has recently released the third edition of her bestseller “A Complaint Is a Gift: How to Learn from Critical Feedback and Recover Customer Loyalty." Learn more at acomplaintisagift.com.
