TelStrat, a global supplier of contact center solutions and business call recording products, has announced shipment of Engage 3.2, the newest version of its contact center solution suite. The release incorporates TelStrat’s previously announced speech analytics product, Engage Analyze, which indexes and audio mines words and phrases buried in calls using a phonetic approach. Analyze is not dependent on finite dictionary and grammar models that require constant maintenance.
TelStrat Announces Engage 3.2
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