The COVID pandemic fueled a humanization of work, which in turn has driven a humanization of the notion of productivity. A Deloitte report on rethinking the ways we measure productivity in a work-from-anywhere world calls for focusing on outcomes rather than outputs. It calls for humanizing workforce productivity through the lens of the “three Es” – work effectiveness, work efficiency and workforce empowerment.
Work effectiveness – “Shifting to measuring accomplishments and outcomes over activities and labor hours allows organizations to cultivate a work environment of high-performing and productive teams. Focusing on outcomes in this way, in addition to trusting employees to achieve them, will lead to increased work effectiveness,” the report states.
Work efficiency – Significant investments have been made in digital collaboration tools in the past two years, yet a Microsoft work trend study of the post-pandemic work environment showed that time in meetings more than doubled in the pandemic and more than 40 billion more emails were delivered in February 2021 than in February 2020.
Empowerment – Forward-thinking companies are adapting to the hybrid work world by eliminating presenteeism and allowing for more flexible work schedules. “At the human level, organizations that integrate well-being into the design of work build a sustainable future where empowered workers can feel and perform at their best,” the report states.
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