HomeSpecial ReportWhy Best Friendships at Work Matter

Why Best Friendships at Work Matter

Would you be comfortable asking your team members whether they have a best friend at work?

Officials at Gallup made it part of their workplace engagement survey a few years ago and got some pushback from managers who felt it was too invasive. The importance of the question, according to Gallup, is evidence of a link between having a best friend at work and improved performance, particularly among women. Women who strongly agree they have a best friend at work are more than twice as likely to be engaged (63%) compared with the women who say otherwise (29%).

Gallup’s employee engagement database shows that a mere two out of 10 U.S. employees strongly agree they have a best friend at work. By moving that ratio to six in 10, organizations could realize:

  • 36% fewer safety incidents
  • 7% more engaged customers
  • 12% higher profit

The goal is not to manufacture friendships. Rather, Gallup suggests employers could foster friendships among coworkers by promoting open communication, collaboration and promoting participation in social activities.


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Paul Nolan
Paul Nolan
Paul Nolan is the editor of Sales & Marketing Management magazine.

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