The Direct Link Between Data Intelligence and Positive Customer Experience
In 2025, data intelligence has moved from being a competitive advantage to an operational necessity. Amit Patel, senior vice president at IT consulting firm Consulting Solutions, says those companies that make the most of data intelligence will create customer experiences that win business, open the door to upselling, and create the type of true partnerships that drive customer loyalty.
Identifying Yours – and Others’ – Primary Appreciation Language
Appreciation in the workplace works best if you do it in each recipient’s appreciation language of choice.
The Power of Praise In the Workplace
In our continuing conversation with Paul White, author of "The 5 Languages of Appreciation in the Workplace," we discuss why praise is such a powerful motivator. Words of affirmation is the top language of appreciation for nearly half of all workers. White explains why praising colleagues is not as simple or intuitive as it may seem, and why words of affirmation can't just flow from managers to subordinates.
Rewarding Sales and the Steps That Lead to Sales
Ric Neeley of Hinda explains why B2B sales teams are increasingly using incentive programs that reward reps for completing steps to the sale and not just closed deals themselves.
The 5 Languages of Appreciation in the Workplace with Paul White
Discover how adapting Gary Chapman's "The 5 Love Languages" to the workplace can enhance employee engagement and productivity. In this podcast series, psychologist Paul White discusses the impact of "The 5 Languages of Appreciation in the Workplace" on creating authentic appreciation and better work environments.
Breaking Out of a Sales Slump
Michael Hinkle, a B2B sales veteran turned coach, talks about why slow sales periods happen and how to get out of them.
How to Keep Your Sales Kickoff Energy from Fizzling
In this episode, we talk with two leaders of incentive program providers about the science behind keeping the energy and enthusiasm generated by sales kickoffs going throughout the year.
Selling Is Not About Your Product or Service
Product-led sales no longer works in an era of self-educated buying teams. Julie Thomas discusses the new era of value selling.
How Generative AI Will Transform B2B Sales
Gartner Director Analyst Adnan Zijadic discusses his report “How GenAI Will Revolutionize Sales Force Automation Platforms.”
Stephanie Harris on Group Incentive Travel Trends
Stephanie Harris is a veteran of the non-cash incentive industry and, for the last three years, president of the Incentive Research Foundation. We spoke with her about emerging trends in group incentive travel, including designing events for today's multigenerational work force.
